Posted On: March 26, 2026 by Austin Bank in: fraud Fraud Alert
We have become aware of fraud attempts against some of our customers in which fraudsters are impersonating officers of the bank, going so far as to spoof bank phone numbers in an attempt to appear legitimate.
In these attempts, customers have been asked for online banking credentials, or sent a link to online banking which is actually a fraud site designed to collect your credentials. Fraudsters may even go so far as to attempt to collect answers for security questions or security tokens.
Please remember that Austin Bank employees will never ask for your password, security question answers, or tokens. This information is in place to protect your accounts - NEVER give this information to anyone.
Always access online banking through the AustinBank.com website for the safest experience. Do not use links provided through text or email as those can be malicious.
You can reach Treasury Support at 903.295.4444 or the Austin Bank Customer Care Center at 800.644.9275.
The security of our customers is of utmost importance to us. We believe the more you know, the better prepared you will be to recognize and prevent fraudulent activity.
A member of our Treasury Sales team would be happy to visit your business to provide additional information and training on how your employees and staff can help protect your business's financial information.
You may contact treasurysupport@austinbank.com or 903.295.4444 to request a visit.
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