Employee

At Austin Bank, we operate daily on the core values that have sustained us for more than 120 years. Service is one of those. Here we say, “helping people is at the heart of what we do”, and this month’s Star is being recognized for living out that value every day. Known for her willingness to find a way to help not only customers but coworkers as well, she leads her team by example. We are proud to introduce you to Adrianna “Anna” Sanchez, Teller Operations Supervisor,...

In our days of automated everything and the use of artificial intelligence, there is still something to be said for help received from a human being. In the midst of all of the technology solutions we have available, Austin Bank is proud to offer our customers the opportunity to speak to an individual when they need help or have a question. The Customer Care Center at the bank handles an average of 42,000 calls per month, and managing the staff taking care of this large task is no small feat....

When you think of working for a bank, you can easily list the tellers, lenders or office managers you may see on a daily basis.  However, there is a large team working diligently behind the scenes to ensure these front line employees have what they need to conduct business in an efficient, safe, and compliant manner.  Our December Star is one such employee, working in the bank’s Bank Secrecy Act (BSA) department.  We are honored to introduce Heather Stephens, Operations Officer...

Lori Danielson
Elected Assistant Vice President and Relationship Manager

The Longview lending team welcomes new Relationship Manager, Lori Danielson, to their Oak Forest office on July 6. She is a graduate of Longview High School, Kilgore College and Texas A&M University. Lori brings 11 years of business development, sales and management experience, most recently serving as Area Vice President of Business Development for Gentiva Health Services responsible for North East Texas...

In an institution like a bank, it is sometimes easy to forget about the team in the back – not customer-facing – and the roles they play to support the front-office team.  While these individuals do not often interact with bank customers, they do provide a level of service and aid to those working the front lines that requires great communication and collaboration skills.  This month we want to spotlight one of our back office team members referred to by her colleagues as...

Our first Star for 2023 is someone who enjoys their job and unfailingly puts in their best effort regardless of the task assigned.  She models honesty, integrity and great moral character in everything she does.  We are excited to share that Morgan Nelson, AVP/Retail Office Manager for the Longview Greggton location has been selected as our January 2023 Star of the Month.

A member of the Austin Bank team since 2008, Morgan has risen through the ranks serving as a teller, teller...

This month’s Star is affectionately referred to as “Ms. Austin Bank Bullard”.  Known for her willingness to take on a wide variety of tasks; ability to build lasting relationships with her customers and coworkers; and her quick wit, she is definitely a Star.  We are proud to introduce you to Luan Smith, Loan Assistant and our October Star of the Month.

Luan has been a part of the team in Bullard since coming to work for the Bookkeeping department of First...

A quick Google search will tell you the top qualities of a great call center representative.  Though the number of those qualities ranges anywhere from six to ten (or more) depending on whose list you are looking at, a few of those qualities are noted repeatedly.  Our August Star displays each of these attributes in her day-to-day duties.  It is for these, as well as her excellent treatment of our Austin Bank customers and team members, that we are proud to announce Deborah Moore,...

Dedication is “an exceedingly strong feeling of loyalty and support for someone or something.”  Any successful business must have dedicated employees who are concerned with the overall good of the company and understand what is best for everyone.  Then, go out and strive to make that happen daily.  This dedication is a required characteristic of those recognized as Austin Bank Stars.  Repeatedly mentioned throughout this month’s Star nomination were...

For consideration as an Austin Bank Star, it is a requirement that employees exhibit several particular characteristics.  They must embrace the Bank’s core values of honesty, service and confidentiality; display a positive attitude; and consistently work for the betterment of the team as a whole.  This month’s Star has been a member of the Austin Bank team for 16 years and takes great pride in her service to customers and the Bank.  She personifies the required characteristics...