January 2024 - Star of the Month - Stacey Herrada
Posted On: January 10, 2024 by Austin Bank in: Employee, Star of the Month
In our days of automated everything and the use of artificial intelligence, there is still something to be said for help received from a human being. In the midst of all of the technology solutions we have available, Austin Bank is proud to offer our customers the opportunity to speak to an individual when they need help or have a question. The Customer Care Center at the bank handles an average of 42,000 calls per month, and managing the staff taking care of this large task is no small feat....
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