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March 2024 - Star of the Month - Brenda Gonzalez

Posted On: March 13, 2024 by Austin Bank in: Star of the Month

The Universal Banker position at Austin Bank literally means you must be universal – able to open accounts, handle teller transactions, take loan applications, and any other request that may come in from a customer. Our Lufkin office is fortunate to have an employee who fills this role with an impressive level of skill and compassion. We are proud to honor Brenda Gonzalez, Universal Banker, as our March Star of the Month. Brenda joined the Austin Bank team in 2019 bringing with her 10 years of previous banking experience as a branch supervisor and quality control specialist at a local credit union. Coupling the knowledge brought with her and nearly five years with the bank, Brenda is able to offer guidance to our customers as she assists them in making sound decisions and meeting their everyday banking requests. Her customers appreciate her caring approach and look forward to coming in to see her. She is a true believer in good “old-fashioned” customer service and models
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March 2024 - Star of the Month - Brenda Gonzalez

March 2024 - Star of the Month - Brenda Gonzalez

Posted On: March 13, 2024 by Austin Bank in: Star of the Month

The Universal Banker position at Austin Bank literally means you must be universal – able to open accounts, handle teller transactions, take loan applications, and any other request that may come in from a customer. Our Lufkin office is fortunate to have an employee who fills this role with an impressive level of skill and compassion. We are proud to honor Brenda Gonzalez, Universal Banker, as our March Star of the Month.

Brenda joined the Austin Bank team in 2019 bringing with...

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February Star of the Month Adrianna Sanchez

February 2024 - Star of the Month - Adrianna Sanchez

Posted On: February 12, 2024 by Austin Bank in: Employee, Star of the Month

At Austin Bank, we operate daily on the core values that have sustained us for more than 120 years. Service is one of those. Here we say, “helping people is at the heart of what we do”, and this month’s Star is being recognized for living out that value every day. Known for her willingness to find a way to help not only customers but coworkers as well, she leads her team by example. We are proud to introduce you to Adrianna “Anna” Sanchez, Teller Operations Supervisor,...

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January 2024 - Star of the Month - Stacey Herrada

January 2024 - Star of the Month - Stacey Herrada

Posted On: January 10, 2024 by Austin Bank in: Employee, Star of the Month

In our days of automated everything and the use of artificial intelligence, there is still something to be said for help received from a human being. In the midst of all of the technology solutions we have available, Austin Bank is proud to offer our customers the opportunity to speak to an individual when they need help or have a question. The Customer Care Center at the bank handles an average of 42,000 calls per month, and managing the staff taking care of this large task is no small feat....

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Heather Stephens

December 2023 - Star of the Month - Heather Stephens

Posted On: December 13, 2023 by Austin Bank in: Employee, Star of the Month

When you think of working for a bank, you can easily list the tellers, lenders or office managers you may see on a daily basis.  However, there is a large team working diligently behind the scenes to ensure these front line employees have what they need to conduct business in an efficient, safe, and compliant manner.  Our December Star is one such employee, working in the bank’s Bank Secrecy Act (BSA) department.  We are honored to introduce Heather Stephens, Operations Officer...

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James Gaskins Photo 2023

Star of the Month - November 2023 - James Gaskins

Posted On: November 14, 2023 by Austin Bank in: Star of the Month

This month’s Star serves a very important role that often goes unnoticed to those outside of the bank.  Possessing a unique skill set that includes an understanding of banking, business and finance, a commercial credit underwriter is a valuable asset for lenders and loan officers.  This month we are honored to introduce you to James Gaskins, Senior Vice President and Commercial Credit Underwriter, who has been selected as our November Star of the Month.

Working...

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Star of the Month - October 2023 - John Rowe

Star of the Month - October 2023 - John Rowe

Posted On: October 10, 2023 by Austin Bank in: Star of the Month

Assisting in the maintenance and security needs for more than 36 locations is no small task, and is often one that goes unappreciated. When things run smoothly, no one stops to thank those that make it so. However, facility management is vital to business operations and adds value to the organization by helping to mitigate risk immediately while also addressing long-term needs. It is our pleasure to introduce you to John Rowe, Assistant Vice President and Security and Facilities Assistant Manager,...

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Jazmin Fino Austin Bank September 2023 Star of the Month

Star of the Month - September 2023 - Jazmin Fino

Posted On: September 12, 2023 by Austin Bank in: Star of the Month

Henry David Thoreau advised many years ago, “Do not hire a man who does your work for money, but him who does it for the love of it.” An employee who is committed to your organization and its values is significant. Their commitment manifests itself in a strong work ethic, high productivity level and a proactive approach to their duties. Our September Star exhibits these qualities and adds great value to our Austin Bank team, as she daily provides evidence of her passion for helping...

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Tags: employee appreciation, star of the month

Smishing - Protect yourself

Smishing - Protect yourself

Posted On: September 12, 2023 by Austin Bank in: General, Tech Tip

The security of our customers is a priority for Austin Bank.

We believe the more you know, the better prepared you will be to recognize and prevent fraudulent activity.  A current fraud trend we want you to be aware of uses text messages tailored to resemble legitimate messages from banks.

This smishing (SMS phishing) is a fraud attack that utilizes a compelling text message to trick recipients into clicking a link and sending the attacker private information (passwords,...

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Star of the Month - July 2023 - Julian Mierop

Star of the Month - July 2023 - Julian Mierop

Posted On: July 12, 2023 by Austin Bank in: Star of the Month

This month’s Star is an employee that coworkers like to see coming their way. Committed to helping his team succeed and to do well by his customers, he spreads his positive attitude and commitment to success with all he encounters. For these reasons, and others below, we are honored to name Julian Mierop as our July 2023 Star of the
Month.

Julian currently serves as a customer service representative (CSR) in our Gladewater location. He began his career with the bank...

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June 2023 Board of Directors Announcements

Posted On: June 20, 2023 by Austin Bank in: Employee

Lori Danielson
Elected Assistant Vice President and Relationship Manager

The Longview lending team welcomes new Relationship Manager, Lori Danielson, to their Oak Forest office on July 6. She is a graduate of Longview High School, Kilgore College and Texas A&M University. Lori brings 11 years of business development, sales and management experience, most recently serving as Area Vice President of Business Development for Gentiva Health Services responsible for North East Texas...

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Tags: Board of Directors Announcement

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