November 2026 - Star of the Month - Janeth Tajia

Some of the most meaningful contributions happen behind the scenes—through careful attention, a willingness to help, and a commitment to doing things well every day. Janeth Tajia, Bank Secrecy Analyst, brings each of these qualities to her work, earning her selection as the November Star of the Month.

Janeth joined the bank in 2015 as a teller in the Jacksonville office. She became a customer service representative in 2016 before moving into her current role in 2021. A graduate...

Austin Bank is proud to recognize Mariella Ramirez as our October Star of the Month. With more than 10 years of service to the bank, Mariella has built a reputation as a dependable, hardworking leader who brings energy and a positive attitude to every challenge. Whether supporting a customer, helping a coworker or stepping in wherever needed, she approaches her work with professionalism and a genuine desire to help others succeed.

Now serving as Retail Office Manager at the Troup location,...

Do you have what it takes to be a Scam Slayer?

Nearly 3 in 4 Americans have experienced a scam or fraud attempt*. Every day, thousands of people fall victim to fraudulent emails, texts and calls from scammers pretending to be their bank, a loved one, the government or law enforcement. In fact, Americans lost an estimated $68 billion to scams last year**.

At Austin Bank, we’re committed to helping you spot — and slay scams. We’ve joined the American...

Many staffing consultants will tell you that identifying a high-potential employee is not simply about titles, experience, or educational credentials.  Instead, four traits consistently rise to the top: a desire to achieve, a problem-solving mindset, initiative, and the ability to influence others.  Those same qualities appeared repeatedly in the nominations for this month’s honoree.  We are proud to introduce our September Star of the Month, Peyton Hugghins.

Peyton...

Our August Star of the Month received numerous nominations from colleagues who consistently recognized her dedication and commitment.  She truly embodies the core values of Austin Bank, and for the past three years has demonstrated an exceptional commitment to serving both our customers and her teammates with professionalism, integrity, and genuine care.  Please congratulate Heidi Zwicker, Universal Banker in Timpson, on her selection as our Star of the Month.

Heidi is a joy...

Phishing is a type of cyberattack that uses fraudulent emails, text messages, phone calls or websites to trick people into sharing sensitive data, downloading malware or otherwise exposing themselves to cybercrime.

Some examples: Toll Bill Scams, Tracking Package Scam, Law Enforcement Scams, “You’ve Won a Prize Scam”, Verify Your Purchase...

At Austin Bank, our greatest strength has always been our people.  Their commitment to our core values and the people we serve is what sets us apart. This month, we are proud to recognize a long-time member of that team as our July Star of the Month.  Please join us in congratulating Shamel Shipman, Assistant Vice President and Relationship Manager in our Big Sandy office, on this honor.

As Shamel approaches her 38th anniversary with the bank, her knowledge and experience,...

Are you traveling this summer?  Let us know the dates and location(s) you will be traveling to so we may enhance debit card monitoring and ensure your debit card will work while you are there.  You may update this information in your mobile app by clicking on Cards and then Manage Travel Plans.  Or, you can give us a call at 800.644.9275 and speak to a customer service representative.

This is also a good time to verify your contact information to assist...

While some technical aspects of customer service can be trained, there is more often than not a set of soft skills and behavior traits that allow some employees to excel in this area. This month’s Star possesses those essential qualities – empathy, patience, professionalism, and a genuine desire to help others - which have earned him the respect of his coworkers, and their nominations for Star of the Month.  We are excited to introduce you to Daniel Torres, Universal Banker in...

One of the core values held by Austin Bank is that of nurturing.  By definition, nurturing is the process of caring for, supporting, and encouraging the growth, development, or success of someone or something.  This month’s Star has been the very picture of this definition since she came to work in our Marshall office.  Her employees made sure to note it in their nominations, and we are excited to honor this trait as we recognize Melanie Valdez, Retail Office Manager, as our...