Online & Mobile Bill Pay

Pay bills from your Online Banking Account and your mobile phone using Austin Mobile™. Our Personal Online Bill Pay system offers many features.

Online and mobile bill pay

Bill Pay Features:

  • Money will remain in your account until the scheduled date of payment.
  • Pay bills from your smart phone and the Austin Bank Mobile app
  • Popmoney® 'person-to-person' transfers
  • Account-to-Account transfers

 

Online Bill Payment Service is convenient, flexible & secure - enroll today

The Austin Bank Bill Payment Service enables you to pay bills to businesses or individuals anywhere in the US. There are no checks to write and nothing to mail. Simply set up the businesses or individuals within the USA that you want to pay and schedule your payment so it can be processed and arrive at the payee before the payment is due. It's as simple as that to pay your one-time or recurring bills.

Enrollment

  • Logon to Austin Bank Online Banking
  • Click on the Bill Payment button in Online Banking and follow the prompts on the screen

Online Help

  • Detailed information is provided in the Bill Payment Agreement you are required to accept during the enrollment process for Bill Payment Services.
  • Operational hints and additional information on how to make Bill Payment work for you are available on the Bill Payment site under the FAQ link.

Frequently Asked Questions about Online Bill Pay

Austin Bank strives to provide quality communication to our customers. Here are the most frequently asked questions about online bill pay through Austin Bank.


Click or Tap Here to view all information.

General Questions

What is online bill pay?

Online bill pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment, and from which account you want the payment to come. It saves you time you would otherwise spend writing checks, paying bills at company websites and standing in line at the post office. 

Is online bill pay safe?

Yes, it is safe and secure, as well as easy to use. 

Who can I pay using online bill pay?

You can pay almost any business or individual that you currently pay by check-your phone bill, loan payments, insurance-even your dentist or daycare center.

May I use the online bill payment features from my mobile device?

Yes, you may now enjoy these same features and benefits from your smartphone.

If I need further information or a detailed demonstration on how to use the system, is that available?

Austin Bank provides a demo of the new bill payment product; you may click here to view the bill pay demo. This demo will provide you with a high level overview of what you can expect to see with the new bill payment system. If further assistance is needed, please feel free to contact our Customer Care Center at 1-855-712-0503 or by email at CustomerCare@austinbank.com

 

Enrollment Questions

How do I enroll in online bill pay?

Enrolling in bill pay is simple:

  1. Access and login to your account at www.austinbank.com
  2. Click on the "Bill Pay Checkfree" tab.
  3. Enter your email address and click 'Submit'.
  4. Read and accept the terms and conditions.
  5. Fill out the Enrollment Information completely.

After I have enrolled in online bill pay, how do I start using it?

  1. Pick a bill you want to pay
  2. Enter the bill information
  3. Choose how much and when

Is there a time delay before I can begin using after enrollment?

No, you may begin scheduling your bills at the same time of enrollment. 

 

Payment Processing Questions

Is there a limit to the number of bills that I can pay using Online Bill Pay?

There is no limit to the number of bills you can pay using the personal online Bill Pay. Fees may apply to Business Online Bill Pay. 

Is there a fee to use Bill Pay?

For all Austin Bank personal accounts, there is no fee to use Bill Pay. Fees may apply to Business Online Bill Pay.

How are online payments delivered?

Payments you make through Bill Pay are delivered in one of three ways:

  • By electronic transmission. Accounts that are paid in this way receive your payment through secure electronic transmission.
  • By corporate check. Accounts that are paid in this way receive a check that is drawn on our account (deducted from yours as instructed) and mailed to the Pay To account address.
  • By personal laser check. Accounts that are paid in this way receive a check that is drawn on your account and mailed to the Pay To account address.

Why are all items not delivered electronically?

Laser checks are sent when the biller is not setup to receive electronic delivery.

When are the funds removed from my account?

The funds are removed when the payee receives the funds on a date determined by you.

  1. With an electronic item, it could be as early as the same day.
  2. If a paper check is mailed from your account, it would be removed from your account once the item has been deposited by the payee and then received by the bank.

How long does it take before my payment is received?

Receipt time would depend upon delivery method.

  1. An electronic item could be as early as the same day. Generally, they arrive within two business days.
  2. Paper checks would depend upon mail time – generally between 2 – 5 business days.

Can I schedule a Bill Payment for a weekend or holiday?

No, only business days will show as available pay dates. If you have a recurring payment that falls on a weekend or federal holiday that payment will automatically be adjusted to the closest previous business day.

Can I change or cancel my scheduled bill payment?

You may change or cancel any payment that is in a “Pending” status. You may review your previously scheduled or pending payments in the “Pending Payments” box within the Payment Center.

Can I be notified about a scheduled payment once it is paid?

You can set up “Reminders” and have the option to receive email notification when a bill is due, if a bill has not been paid by the due date, and when a payment has been sent. You can also view the status of recent payments in the Payment Center under the “Bill History” tab.

Is there a fee if I need to place a stop payment on a processed Online Bill Payment Transaction?

If you need to stop payment, please call at 1-855-712-0503. An agent will advise if it is possible to stop your payment and if a fee applies for the stop payment request.

What happens if I do not have enough money in my account to cover an online bill payment I've made?

A non-sufficient funds (NSF) fee will be charged to your account. A second redeposit attempt will be made and if that is also unsuccessful due to insufficient funds, then the account will be charged another NSF fee.

What is Account-to-Account Transfer?

Account-to-Account Transfers (A2A) allow customers to transfer funds between their accounts from Austin Bank as well as to accounts held at other financial institutions. Account-to-Account Transfers require two test deposits to insure proper verification (See online demo provided for specific details)

 

Popmoney® Questions

What is Popmoney®?

Popmoney® allows users to ‘Pay Other People’ anywhere, at anytime, using only the recipient’s email address, mobile number, or bank account. It can be used through online bill pay, as well as mobile bill pay. A small fee is charged for each transaction.

Can funds be sent internationally using Popmoney®?

Popmoney® payments can be sent to any personal payee (contact) within the United States, including Alaska and Hawaii; however not to U.S. territories, or internationally.

 

Online & Mobile Bill Pay - click to view demo

 

Need Additional Help?

Phone: Contact Bill Pay Support toll free at:
855-712-0503 - available 365 days a year from 6 a.m. to midnight.

Email: CustomerCare@austinbank.com

In-Person: Stop by any of our convenient locations throughout East Texas during normal office hours. After all, online banking is a great convenience for our customers but we still enjoy visiting with you in person!


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