A message to our valued customers:
Like many of you, we have been closely monitoring the rapidly changing events related to the Coronavirus (COVID-19). Our team is responding to new information as it becomes available and we are actively preparing for all possible scenarios to protect our customers, staff, and the communities we serve.
We believe that banking is one of the core services needed during these times and fortunately almost all business can be done electronically or over the phone. We strongly recommend that you take advantage of these options during this time.
Lobby closings: Customers needing lobby assistance may make an appointment by calling your personal banker or 800-644-9275. Without an appointment only Drive-Thru banking will be available.
Drive-Thru: All locations with Drive-Thru service available will be open regular business hours.
Loans by appointment: New and modified loan applications are available by appointment only. Please call your personal banker or 800-644-9275 to schedule a time.
Safe Deposit Box: Access to safe deposit boxes is available by appointment only.
If you plan to visit one of our locations, our team is taking extra precautions to frequently sanitize our facilities based on recommendations by the Centers for Disease Control and other health professionals.
Our convenient electronic banking services include:
We also understand that there may be cases where customers find themselves facing financial difficulties during this time. Please contact your personal banker, call 800-644-9275 or email
customercare@austinbank.com if you or your business have been impacted by Coronavirus and are in need of assistance. We are here to help.
Thank you for your patience and understanding during these unprecedented times. Please watch our website and social media channels for continued updates.
We want to reassure you that Austin Bank is well-capitalized and financially strong. The Bank’s actions have always been in the best interest of our customers, employees and community. We value the
confidence you have placed in us.
At Austin Bank the well-being of our customers and employees is of utmost importance. With the ongoing concerns about the Coronavirus, we continue to monitor the latest news and make every effort to ensure your banking needs are met during this time.
We are open and will continue to operate throughout this evolving situation. We have taken preventative measures internally to protect our staff and customers who visit the Bank, and there are plans in place to ensure service continuity.
For those who may not wish to conduct business inside the Bank at this time, there are service alternatives available.
Drive-thru & ATM Service:
Deposits and cash withdrawals may always be made through the drive-thru. In addition, our convenient ATMs have the ability to accept deposits and dispense cash.
Online and Mobile Banking:
Both business and consumer accounts are accessible via Austin Bank’s online banking platforms. Customers may also access their accounts through the Austin Bank mobile app (available for consumers and businesses). If you have not yet downloaded the app or enrolled in online banking, now may be a good time to do so. The apps are available for both Android and Apple devices.
Through these tools you will be able to view accounts and transactions; check balances; pay bills; transfer funds between accounts; make loan payments; check and set up alerts; manage your debit cards and deposit checks (through the mobile app).
If you have any questions about how Austin Bank can service your banking needs during this time, please contact our Customer Care Center at 1-800-644-9275.
We encourage you to visit the Center for Disease Control’s website to review their recommendations on how we can all do our part to minimize the spread of the virus.
Please remember to remain vigilant against potential fraud or scams. If Austin Bank reaches out to you, we will not ask for confidential information such as passwords, personal identification numbers (PIN), or three-digit card verification code (CVC). See our website for additional details on how you can protect yourself from scams.
