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DocuSign Information

Introducing DocuSign®

DocuSign® is a secure electronic signature system where you submit your signature electronically rather than coming in to an Austin Bank office and physically signing your documents.  With DocuSign®, documents can be delivered to you anywhere you receive email – on your computer at work, your tablet at home or your phone.  Best of all, there is no cost to you.

Austin Bank will always inform you prior to sending you documents in what is called an ‘envelope’, and you should only open requests that are expected.

To get started using DocuSign®:

  1. You will receive an email notification from Austin Bank that you have documents ready to sign.  The email will come from dse_NA3@docusign.net.
  2. Open the email and click on “Review Document”.
  3. You may receive an ID check.  This is a service that pulls both public and private records to confirm your identity.  If you experience any issues with the ID check, please reach out and let us know.
  4. The first page you will see asks you to agree to the use of electronic documents and signatures.  To provide consent, please click the link to review the notice and give consent.  Then click “Continue”.
  5. You will then see the document you are being asked to review and sign.  Click the box marked “Sign” to begin signing.
    1. If you see anything within the documents that needs to be corrected, please contact the Austin Bank employee who sent you the documents.
    2. If not, click “Sign” and boxes will appear for your signature.  If you have not signed before, you will need to choose a signature format.  You may sign with a mouse, use a pre-formatted signature or upload a signature.
  6. When you have signed in all places, click “Finish”.
  7. When the envelope (complete set of documents) is completed you will receive an email notification with the fully executed documents for your records.

Please note:  You do not need a DocuSign® account to utilize eSignature.  However, if you do have it, you will be able to access all signed documents in your user account.

DocuSign® uses the highest levels of security to verify your identity when signing a document, and your documents are encrypted in the transfer process.

Frequently Asked Questions

How do I get back to my document?

Once all signers have finished signing the DocuSign® document, you will be notified by email. You can access the document by opening the completed notification email that you receive.

Will this document be saved to my DocuSign® account?

Yes. If you signed up for a DocuSign® account, you can go to www.docusign.net and log in with your email and password. Once logged in, select the Documents tab and you will see your documents.

Does Austin Bank know that I have completed signing?

Yes. Austin Bank will receive an email notification that the documents is completed.

If you have additional questions, you may check out additional information on the DocuSign® website. You may also contact the bank at 1-800-644-9275.