Introducing Secure Alerts  When it happens, you know. Talk about a feeling of security.

Introducing Secure Alerts

Our new real-time account alerts are coming May 16!

New secure alerts from Austin Bank let you know the moment something important happens in your account by instantly sending a message via text*, email, push notification to your smartphone or to your Online Banking message center.

With secure alerts you’ll always know exactly what’s happening with your money, and you can watch for suspicious activity. It’s a free service for our customers.

** NOTICE ** - Current alerts will not transfer to the new system and will not be active after May 15. After Secure Alerts launch, please select the new alerts you wish to receive.

 

Choose from dozens of Secure Alerts.

Monitor your account activity such as:

Check icon A check clears that exceeds the amount you set
Coin going into a piggy bank A deposit is made into your account
hand holding a dollar bill A loan payment is deducted from your account


Delivered the way you want.

Messages are sent instantly using any of the delivery channels you choose:

text message icon

Text Messages

One of the easiest ways to receive Secure Alerts is through text messages on your smartphone* or wearable devices.

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Email

Receive email messages about your account activity.

online banking alert icon

Online Banking Message Center

View your Secure Alerts every time you log on to Online Banking.


*Message and data rates may apply.


With Secure Alerts you'll always know exactly what's happening with your money, and can watch for suspicious activity.  We invite you to set up your Secure Alerts today.

 


Frequently Asked Questions

 

Do I have to be enrolled in Online Banking to receive Secure Alerts?

You can set up alerts from Online Banking, or you can choose to receive push notification alerts which are set up from our mobile banking app.

Can I use alerts to help guard against fraud?

Absolutely. We recommend that all customers set up Secure Alerts to monitor account activity. When you activate Secure Alerts you'll know exactly what's happening with your money and you can watch for suspicious activity in real time.

Is there a fee to receive alerts?

No, this is a free service. However, note that text message and data fees may be charged by your service provider to receive text alerts.

How do I sign up to receive Secure Alerts?

Simple. After May 15 just log in to Online Banking and select Alerts in the top right corner. You can choose the alerts you wish to receive from the Alert Options tab.

Can I send alerts to more than one person?

Yes. When setting up alerts, in the Contact Options tab there is a link to add additional email addresses and text numbers.

How do I activate an email address or phone number to receive alerts?

When setting up alerts from the Contact Options tab, just click 'send activation code'. Type the code you receive into the activation box.

Can I choose not to receive alerts in the middle of the night?

Yes. Each alert you choose has a 'do not disturb' option. Any alerts generated during that time period will be held until that period ends.

Can I review past alerts?

Yes. Log in to Online Banking and go to the Sent Alerts screen. It displays a list of your alerts with the details. You can mark as read or delete past alerts from here. You can also view past alerts from our mobile banking app.

How do I delete or modify alerts?

From the Alert screen, click the Overview tab to view all of your alerts. Click to Edit or Delete any existing alert.

Can I take action from an alert?

Secure Alerts will soon offer the ability to take action directly from the alert.

Can I set up alerts from the mobile banking app?

Yes. To set up push notifications through our mobile banking app, just log in to the app, select More from the main menu, then Alerts. Turn on Push Notifications. Once turned on, you can set up account alerts, security alerts and view your recent history of alerts sent.

What are the system requirements to receive alerts through the mobile banking app?

Our mobile banking app supports mobile devices using operating system versions of Android 4.1 or Apple iOS 8 or newer.

 

secure alerts set up info