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Personal Banking

Austin Bank Debit Card - quick and convenient

In today's fast-paced world a little convenience goes a long way.  So does our debit card . . . it may be small, but it is a big time saver.  Eliminating the hassles of check writing, the debit card is accepted by thousands of merchants nationwide and also doubles as your ATM card.

With your checking account, you have the option of three debit cards - each with the same great service you've grown to expect from Austin Bank.

Compare the benefits below and select the card that is right for you.

Austin Bank debit cards

Benefit My Rewards™
Platinum Card
My Rewards™
Gold Card
Basic Debit Card
Earn Points for Everyday Purchases 5 times the rewards points 3 times the rewards points Base amount only
Cash Back when Shopping Online* Up to 5% cash back Up to 3.5% cash back Up to 2.5% cash back
Bonus Points for Online Purchases* Up to 50 points per $100 Up to 35 points per $100 Up to 25 points per $100
Medical Evacuation and Repatriation Benefits 100% of cost 25% of cost  
Emergency Roadside Assistance 3 events annually
(Up to $100 per event)
1 event annually
(Up to $100 per event)
VIP Customer Service  
Expedited Card Replacement  
Local Discounts and Coupons  
Prescription Savings  
Extended Service Protection  
Free My Rewards™ App  
Price Protection    
Exclusive Rewards, Vacation Packages, Events, Etc.    
Monthly Cost per Card $14.95 $9.95 $0
* Cash back and points earned amounts vary by retailer.  Fees applicable.  Please visit for card program terms and conditions.  Consumers must be at least 18 years of age, maintain a participating checking account at Austin Bank, and be current in the payment of all Program fees assessed to participate in any My Rewards™ Card program.  

If your new Austin Bank debit card is not received in a reasonable time frame (typically 5-7 days from date of order), please contact your local Austin Bank office or call our Customer Care Center toll-free at 1-800-644-9275.  Instructions are provided with your card on how to activate and select your PIN (Personal Identification Number).

To activate a new card, set or reset a PIN, call 1-800-992-3808.

Lost, Stolen or Card Fraud Issues

800-644-9275 Austin Bank Customer Service Mon - Fri, 7:00 am - 7:00 pm

Call to advise us if you plan on using your card outside your normal geographic shopping area such as when planning to travel out of State, out of the U.S., etc. Also use this number during business hours to report lost or stolen cards or for assistance on a blocked card.
800-472-3272 Use this number only during non-business hours to report lost or stolen cards.
Helpful Hint:  lt is a good habit to check your account balance daily using the online banking feature.
**  You may receive calls from this number - 877-253-8964 - if fraud is suspected on your card. 
Calls will be coming from the Austin Bank Fraud Department.  **

Fraud Text Alerts for Austin Bank Debit Cards

Austin Bank has added another layer of security to your Austin Bank debit card with Fraud Text Alerts.  A FREE* service that immediately notifies you of potential fraud on your debit card.  (*Your mobile carrier's text messaging and web access charges may apply.)  Your account has always been monitored for fraud, but now we can text you if we see something suspicious.

How it works:

  • •  Whenever suspicious transactions are detected (i.e. activity outside your normal shopping pattern, spending range, geographic area, etc.) you will receive a text message alert.
  • •  You should then respond with either a YES or NO depending on whether you authorized the transaction in question.
  • •  If we do not hear from you, we will attempt to verify the transaction by phone and then by email.

All card related transaction are included in the Fraud Text Alert program as an enhancement to our existing fraud preventions procedures.

To insure you are enrolled in Text Fraud Alerts, Austin Bank must have your mobile number on file.

You may Opt Out of the program at any time.  If you choose to Opt Out, you are only opting out of receiving text alerts and not from fraud monitoring completely.  Your card activity will still be monitored the same as always, you simply will not receive a text alert.

To view a demo of the Fraud Text Alerts, click here.