Identity Theft Protection
Protect Yourself from Identity Theft
According to the Federal Trade Commission, identity theft has topped its list of consumer complaints every year for the last 15 years. Identity theft occurs when a criminal obtains and misuses someone's personal information without permission, typically for economic gain. For many victims it can result in drained bank accounts, poor credit and a damaged reputation.
Austin Bank recognized the devastating effects identity theft can have on an individual. Our goal is to work together with our customers to make sure every precaution is taken to safeguard their personal data.
Here are some tips to help consumers protect themselves from becoming a victim of identity theft:
- Don't share your secrets. Don't provide your social security number or account information to anyone who contacts you online or over the phone. Protect your PINs and passwords and do not share them with anyone. Use a combination of letters and numbers for your passwords and change them periodically. Do not reveal sensitive or personal information on social networking sites.
- Shred sensitive papers. Shred receipts, bank statements and unused credit card offers before throwing them away.
- Keep an eye out for missing mail. Fraudsters look for monthly bank or credit card statements or other mail containing your financial information. Consider signing up for eStatements to reduce the likelihood of paper statements being stolen. Also, don't mail bills from your own mailbox with the flag up.
- Use online banking to protect yourself. Monitor your financial accounts regularly for fraudulent transactions. Sign up for text or email alerts for certain types of transactions.
- Monitor your credit report. Order a free copy of your credit report every four months from one of the three credit reporting agencies at www.annualcreditreport.com.
- Protect your computer. Make sure the virus protection software on your computer is active and up to date. When conducting business online, make sure your browser's padlock or key icon is active. Also look for an "s" after the "http" to be sure the website is secure.
- Protect your mobile device. Use the passcode lock on your smartphone or other device. This will make it more difficult for thieves to access your information if your device is lost or stolen. Before you donate, sell or trade your mobile device, be sure to wipe it using specialized software or using the manufacturer's recommended technique. Some software allows you to wipe your device remotely if it is lost or stolen. Use caution when downloading apps as they may contain malware and avoid opening links and attachments - especially for senders you do not know.
- Report any suspected fraud to your bank immediately.
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Please do not send account-related or personal information through our customer service email group. This would include your account numbers, Social Security Numbers, date of birth etc.