September 2018 - Star of the Month - Brenda McMichael

by Austin Bank 11. September 2018 15:48

The list of characteristics required by an Austin Bank Star is quite lengthy including traits such as high standards of ethics and morals; positive attitude; pride in their job; teamwork; dedication and modeling the Austin Bank core values.  This month’s Star has consistently demonstrated these qualities over the last 17 years in her commitment to serving the customers and employees of Austin Bank.  Please join us in congratulating Brenda McMichael, Customer Service Representative in Frankston, on her selection as Star of the Month for September.

Brenda joined the Austin Bank family in 2001, working for First State Bank Frankston in the Credit Department and then later in Bookkeeping.  When the banks merged in 2010, Brenda began working as a Customer Service Representative and was the switchboard operator for Frankston until recently when calls were routed through the Customer Care Center.  Since the change in her responsibilities, Brenda has been proactive in finding new ways to fill her time.  She works alongside her teammates, learning their job functions in order to be able to help in times of need.  One new skill is scanning Teller work.  “Brenda has always been a team player, and she is willing to help anyone in any way that she can,” shares Misty Evans, SVP/Retail Market Manager for the Cherokee Region.  She recounts a time when a neighboring office was very short-handed and having difficulty getting their work scanned in a timely manner.  Brenda happily volunteered to travel and help that office out.  She was such a big help that the ROM in the office requested her help again the following week. 

That spirit of service also extends to the customers Brenda comes in contact with daily.  Always with a smile on her face, she greets each customer genuinely.  Her knowledge of the bookkeeping and credit departments gives her an edge when answering customer questions allowing her to go the extra mile to help.  Eager to serve even with non-banking problems, Brenda recently assisted a customer who had locked the keys in their vehicle.  First offering the use of her roadside assistance benefits, Brenda then drove the customer to their home a short distance away to retrieve an extra key. 

A long-time member of the Frankston community, Brenda resides in Cove Springs and has a son and daughter-in-law; three granddaughters and three great granddaughters.  She enjoys making jewelry, going to the beach and spending time with family.   Brenda has a twin sister, Linda Hefelfinger, who also works in the Frankston office.  More than once Brenda has had a hard time convincing someone that they did not talk to her the last time they were in, but to her sister.



“Brenda demonstrates professionalism and dedication in everything she does.  Serving each customer with a smile, she is an exceptional employee and an excellent team player.”

Minerva Trujillo, Retail Office Manager, Frankston

“Brenda is the face of Austin Bank in Frankston.  Sitting at the halo, she is the first to greet customers when they enter the Bank.  An asset to Austin Bank, I am fortunate to call Brenda a coworker and friend.”

 Misty Evans, SVP/Retail Market Manager, Cherokee Region 

“Brenda exhibits true teamwork and customer service in all she does.  She consistently strives to provide WOW service for coworkers and customers alike.”

Lisa McCoy, SVP/eBanking Manager, Jacksonville





Employee Awards | Employees | Star of the Month

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