September 2017 - Star of the Month - Minerva Trujillo

by Austin Bank 12. September 2017 16:01

Our Star this month possesses a quiet and unassuming nature.  However, the level of leadership, dedication and customer service she displays on a daily basis has earned the respect of all of those around her.  Please congratulate Minerva Trujillo on her selection as our September Star of the Month.

Minerva joined Austin Bank in 2011 as a Teller.  Possessing previous management experience, she quickly moved into the role of Teller Operations Supervisor, first in the Jacksonville Drive Thru and now in the busy lobby downtown.  Her professionalism and commitment to increasing her knowledge has been evidenced through learning the new cash handling machines and assisting in the development of procedures used to train others how to use them.  “Minerva is my right hand now that she has joined the lobby staff,” shares Amy Pate, Retail Office Manager, Jacksonville.  “She is very detail oriented and will not stop until she finds a solution to a problem.”

With a strong commitment to the Austin Bank service non-negotiables, Minerva coaches her Teller staff on them continuously.  It is her goal to make every interaction with a customer the best that it can be.  Her dedication to customer service is demonstrated in her response to difficult questions.  “Will my response impact the customer in a negative manner?” is the question asked not only of herself, but also the advice she share with Tellers.  Minerva wants success for all of her team, and works diligently towards that goal.  Staying late, coming in early, assisting in the drive thru and stepping in to fill a need or assist a coworker is nothing out of the norm for her.  While recently working at the Jacksonville Drive Thru, Keith Fletcher, SVP/Securities and Facilities Manager, observed, “Minerva continues to shine and her dedication to the Main office and Drive Thru is outstanding.  She takes it upon herself to help when others need it.”

 

 

A graduate of Jacksonville High School, Minerva has completed Austin Bank Teller School, the Austin Bank Leadership Program and Jacksonville Chamber Leadership Institute.  She and her husband, Jose, have three children – Alicia, Mauricio, and Avery – and are currently anticipating the arrival of their fourth child.  Minerva is a member of Our Lady of Sorrows Catholic Church and is active in her community, volunteering with H.O.P.E. and various school organizations.

 

“Minerva is a very hard worker and a strong team leader.  She leads by example and strives to maintain an atmosphere that is customer focused.  Minerva is very deserving of the ‘Star’ title and I am proud to have her on my team.”

Misty Evans, SVP/Retail Market Manager, Cherokee Region

 

“Minerva continues to demonstrate professionalism and dedication in everything she does.  She is an exceptional employee and though quiet, she is strong and accomplished.”

 

Lisa McCoy, SVP/eBanking Manager, Jacksonville

 

“Minerva is always willing to step up and help out whenever she is needed or asked.  Making the customer’s experience the best it can be is one of her main focuses.”

 

Amy Pate, AVP/Retail Office Manager, Jacksonville

 

 

 

Tags:

Employee Awards | Employees | Star of the Month

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