September 2015 - Star of the Month -- Casey Nix

by Austin Bank 10. September 2015 09:11

This month’s Star joined the Austin Bank team with the acquisition of City National Bank in 2008.  She is a tremendous asset to the Bank and her team members in Kilgore possessing more than 14 years of banking experience with new accounts, loan file maintenance and audits on several banking systems including vault audits, key box audits and safe deposit box audits.  It is our pleasure to announce Casey Nix, Customer Service Representative, as our September Star of the Month.

Casey is one who refuses to just do the “status quo” when it comes to helping her customers.  Her dedication to providing excellent customer service is reflected is multiple perfect mystery shop scores and numerous compliments from customers.  “Casey goes out of her way to insure customers are taken care of, on many occasions spending lengthy amounts of time with them,” shares Amanda Atkins, Retail Office Manager, Kilgore.  Dealing with customers on a daily basis, Casey stays patient when they come to her puzzled and frustrated.  She takes the time to provide competent service and figure out a solution to their problem.  Her diligence has earned her a loyal customer base which she takes pride in knowing by name.

Casey and her husband, Brandon, live in Kilgore.  They have two children – Lilly, age 9, and Harper, age 3 – along with several furry family members.  Casey enjoys crafting, antiques, family history and spending time at the family farm.  Fun fact – their family farm, along with Casey and her grandfather, was recently featured on The History Channel’s American Pickers.

A graduate of Kilgore High School, Casey has completed the Kilgore Chamber of Commerce Customer Service Training as well as several bank training courses.  In addition, she is a Certified Customer Service Representative through the ABA Institute of Certified Bankers.

“Because of Casey’s knowledge and friendly service we frequently receive positive feedback from customers regarding their Austin Bank experience.  She maintains a great attitude and we are fortunate to have her on the Austin Bank team.”

Kent Bryson, SVP/Location President, Kilgore

“Casey is always there to greet her customers with a sweet smile.  She is willing to go above and beyond to help our customers with their banking needs.  We are very lucky to have Casey serve our customers.”

Gay Higdon, SVP/Retail Market Manager, Gregg County

“Casey takes great pride in providing quality service to customers, building a bond that is unbreakable.  We are blessed to have her in the Kilgore office.”

Amanda Atkins, AVP/Retail Office Manager, Kilgore




Employee Awards | Star of the Month

Comments (2) -

Bonnie Crump
Bonnie Crump
9/30/2015 10:06:26 AM #

I agree that Casey is a great asset to Austin Bank Kilgore.  She is always so helpful and glad to help.  Thanks Casey.


William Goley
William Goley
10/8/2015 9:32:12 AM #



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