May 2019 - Star of the Month - Sally Donnert

by Austin Bank 17. May 2019 21:17

This month’s Star has been praised as being “exactly the type of customer service representative I expect from Austin Bank” by a Bank Director and business customer.  Her attitude and professionalism embody the spirit of service on which Austin Bank was founded.  We are excited to announce that Sally Donnert, Telephone Customer Service Representative in Longview Greggton, is our May Star of the Month.

Austin Bank Director, Shannon Dacus, recounts a recent interaction with Sally.  “Sally was exceptionally friendly and very efficient in handling our issue,” she shares of her early morning phone call.  “My husband said he has spoken to her before and she is always that friendly and helpful.”   Employees in our Customer Care Center must be equipped to answer any number of questions on a wide range of topics.  Sally draws from her years of customer service experience prior to joining the Bank plus her nearly six years spent as a member of the Austin Bank team to assist customers as needed.  Always with a helpful attitude and cheerful voice, Sally serves as a leader among her peers.  In addition to her regular duties, she assists with training new employees in the department and serves as an Austin Bank Mentor.

Sally and her husband, Herfried, live in Longview.  They have one married daughter and two grandchildren.  She enjoys spending time with her family, gardening and volunteering with the U.S. Marine Corps Reserve Toys for Tots program.  Sally assists families with the application process; helps sort and bag donated toys; and works on distribution day when the families pick up the gifts.  She received a Community Service Award for her work with the organization in 2015.

 

“I am so thankful for Sally’s leadership in the Customer Care Center.  Her infectious positive attitude resonates throughout everything she does and everyone she speaks with.  Sally encompasses all the traits of what I call an exemplary employee and I cannot think of anyone else more deserving of the Star award.  I am so glad she is part of the team.”

John Ory, SEVP/Chief Operations Officer, Longview Greggton

“Sally is an asset to our department.  She has a great attitude and is a team player.”

Brett Carre, Telephone CSR Night Supervisor, Longview Greggton

“Sally is an invaluable asset to the Customer Care Center and Austin Bank.  She is able to provide outstanding customer service to all customers while helping train new hires for the Call Center.  She has the ability to make everyone feel warm, welcome and relaxed from day one.  I could not ask for a better team member.”

Derek Lusk, Telephone CSR Supervisor, Longview Greggton

 

 

Tags:

Employee Awards | Employees | Star of the Month

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