June 2015 - Star of the Month - April Laughlin

by Austin Bank 10. June 2015 09:41

The June Star caught the attention of her peers and earned her nomination by displaying dedication to the customers and employees of the Gladewater office.  Deriving satisfaction from the value of her work, not the volume of praise received, she works hard, making a significant contribution to day-to-day procedures.  For this reason, we are proud to announce April Laughlin, Customer Service Representative, as our June Star of the Month.

Despite carrying the title of Customer Service Representative, April gives so much more to operations in Gladewater.  “She works on loans, opens new accounts and helps out in the teller area very often.  Her attitude is to do whatever it takes to provide excellent service to the customers of Austin Bank,” shares Todd Clifton, Location President, Gladewater.  Sam Cloud, Relationship Manager in Gladewater, adds, “Over the years, April has shown excellent teamwork by stepping in and assisting with the Teller line while also maintaining her dual job of CSR and Loan Assistant.  The Gladewater office has asked her to fill multiple roles in the Bank and she does it with an excellent attitude.”  Additionally, April is primarily responsible for opening and maintaining the records for the office’s safe deposit box area.

April began her banking career as a Teller at City National Bank in 2006 and joined the Austin Bank team with the merger in 2008.  She is a new addition to the Scholarship Committee, reading approximately 70 application packets to assist in determining recipients of the 2015 Austin Bank Commitment to Community Scholarship for community students, customers and employee children.

A graduate of Hawkins High School and Kilgore College, April and her husband, Toby, live in White Oak.  They have three sons – Matthew, Michael and Jacob - and one granddaughter, Kynlee Payge.  Very active in the White Oak community, April loves baseball and spending time with her boys.  She can be found working in the concession stands at school events, serving with the White Oak Band Boosters and volunteering with the White Oak Youth Baseball Association.  With a tendency to get a little ‘vocal’ in her encouragement of her boys, April can always be found in the stands cheering her team on.  The family is a member of Grace Crossing Church of God.


“April is invaluable to the Gladewater office.  She is very deserving of this honor and I appreciate her hard work and commitment to our bank and its customers.”

Todd Clifton, Location President, Gladewater

“April has been a true team player working whenever and wherever needed, taking on extra responsibilities in addition to doing her regular job.  I don’t know what we would do without her extra help.  April has proven to be a true STAR!”

Brenda Kaster, Retail Office Manager, Gladewater

“April is a very dedicated and important team member in our Gladewater location.  April works hard in every job function and we are very fortunate to have her at Austin Bank.”

Kelly Tunnell, Retail Market Manager, Rural Market



Employee Awards | Employees | Star of the Month

Comments (4) -

Steve Gezella
Steve Gezella
6/12/2015 4:27:04 PM #

I am a long time Austin Bank customer.  It’s not every day you come across an outstanding individual like April.  She always goes above and beyond my expectations on every transaction, all with a smile.  I really appreciate her prompt willingness in the way she answers my questions, while not making me look ignorant.   I wish more companies would hire individuals like April, it is a refreshing change.  Thank you.


Linda Ambrose
Linda Ambrose
6/15/2015 3:05:47 PM #

April is a great asset to the Gladewater Branch.  It is always a pleasure to work with her.    


Jeff Vance
Jeff Vance
6/30/2015 6:34:41 PM #



Jerrty & Rachael Bates
Jerrty & Rachael Bates
7/1/2015 4:52:32 PM #

April has been not only a value to her bank but an extreme asset to the customers.  Well done choosing a proven professional as your Star this month


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