January 2015 - Star of the Month - Chaela Whitley

by Austin Bank 14. January 2015 14:40

This month’s Star is a favorite amongst customers in the downtown Jacksonville office.  Her smiling face and charming rapport are missed by “her customers” when she is out of the office, causing them to ask about her whereabouts.  Chaela Whitley, Teller in Jacksonville Main, is the January 2015 Star of the Month.

In addition to standard Teller duties, Chaela handles all Teller training for the Cherokee County region and assists as a backup for the Teller Operations Supervisor.  “Chaela has been very instrumental in training Tellers not only for the Cherokee County region, but for others as well.  She is thorough and also teaches the new employees the appropriate manner in which to treat customers,” shares Lisa McCoy, SVP/Retail Market Manager, Cherokee County region.  Chaela steps up volunteering to take care of other duties and trains Tellers and Customer Service Representatives on the new coin machine.  Chaela is always the ‘go-to’ person when it comes to needing help with the machine, old or new.

Care for “her customers” as she refers to them is foremost for Chaela.  She knows most of the customers by name along with what is going on in their lives; she even has a nickname for most of them!    Her quick sense of humor and willingness to talk to anyone serve her well in the busy lobby.

Chaela and her husband, Corey, live in Jacksonville with their two children – Michaela (age 6) and Micah (age 1).  In addition to spending time with her family, Chaela enjoys embroidery, crafting and shopping.  She delights in throwing themed birthday parties for her children and going all out with the decorations showcasing her creativity and DIY abilities.


“Chaela always has a smile on her face and a kind word for everyone.  She enjoys her job and takes the time to really get to know our customers.  Her positive disposition and ‘can do’ attitude help make the downtown Jacksonville office a warm, friendly place and the ‘Bank of Choice’ in East Texas.”

Nathan Jones, EVP/Regional President, Jacksonville

“You can find Chaela smiling and laughing with customer and employees alike.  We are very fortunate to have Chaela share her knowledge and love of helping our customers with our new employees.”

Lisa McCoy, SVP/Retail Market Manager, Cherokee County Region

“Chaela is one of the most dependable employees we have in our Jacksonville offices.  She is willing to do any project handed to her, and she takes it upon herself to help her supervisor with daily tasks.  The customers she helps on a daily basis know her by name and she knows theirs because she truly cares about each one of ‘her customers’ as she calls them.”

Amy Pate, Retail Office Manager, Jacksonville





Employee Awards | Employees | Star of the Month

Comments (3) -

Mark and Trish Roddy
Mark and Trish Roddy
1/27/2015 6:39:01 PM #

Thanks, for the friendly service Chaela. It's, so appreciated...


Kristin Sanders
Kristin Sanders
1/29/2015 8:49:13 AM #

Congratulations Chaela!! I love her. She always greets me with a smile or waves at me when I walk in. She's wonderful!! She knows everyone's name and makes you feel special.


Joy Hogue
Joy Hogue
2/2/2015 10:00:05 AM #

I am so very proud of you, Chaela! Chaela is a wonderful daughter in law, wife to my son, and mother to my sweet grandchildren. Love you so, sweet Chaela!


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