February 2018 - Star of the Month - LaTitia Nichols

by Austin Bank 13. February 2018 17:01

Few employees can boast working for the same company for twenty or more years, but this month’s Star has been a vital member of the Austin Bank family for more than 22.  Her loyalty and commitment to customer service have earned the respect of her coworkers and customers alike.  For these reasons, join us in congratulating LaTitia Nichols, Banking Officer/Teller Operations Supervisor, in Van on her selection as our February Star of the Month.

LaTitia began her banking career in September 1995 as a Teller with Bank of America in Van.  She then transitioned, along with the rest of the Van staff, to Austin Bank with the acquisition in January 1997.  Since that time, LaTitia has worked diligently and efficiently to increase her level of banking knowledge and customer service earning her two promotions in 2004, one in 2012, and recognition as a Banking Officer in 2015.  Now serving as the Teller Operations Supervisor, she has accepted each of these new levels of responsibility with ease and professionalism, continuing to display an excellent work ethic and high level of performance.  “LaTitia is the heart and soul of the Van office.  She knows every customer and what their needs are, always providing excellent customer service,” shares Scott Moseley, VP/Location President, Van.  A recipient of multiple Winners Circle Awards, LaTitia has been recognized for perfect attendance and perfect balance.  “She is an excellent example to her coworkers and employees respect her leadership, continually growing under her supervision.  LaTitia is a great mentor and friend to all,” states Kelly Tunnell, SVP/Retail Market Manager, Van.  

LaTitia and her husband, Christopher, live in Van where they have raised four daughters and now delight in eight grandchildren.  While spending time with her family camping or at the beach are favorite pastimes, Latitia recently ventured a little farther experiencing a trip to Paris, France with her youngest daughter.  She also enjoys most all sports including softball, volleyball, baseball and football.  LaTitia is a member of Van Community Church and volunteers her time at the Van Community Library.

 

“I have worked with LaTitia for more than 22 years and have never seen an employee so dedicated and willing to perform job duties to the best of her ability while always keeping customer as the top priority.  The Austin Bank family is fortunate to have LaTitia as one of their Stars.”

Kelly Tunnell, SVP/Retail Market Manager, Van

“Latitia amazes me every day with her wealth of knowledge and how well she takes care of our customers.  She is a great asset to the Austin Bank family, taking great pride in providing elevated customer service while maintaining excellence in areas of compliance.”

Scott Moseley, VP/Location President, Van

“LaTitia knows Van customer and most all of their family members.  She treats all her customers like family, and they will tell you she is very knowledgeable and always willing to help.”

Nancy Wilson, VP/Retail Office Manager, Van

 

 

Tags:

Employee Awards | Employees | Star of the Month

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