December 2014 - Star of the Month - Jessica Pierce

by Austin Bank 12. December 2014 15:17

Samuel Dash once said, “When you believe in what you’re doing and use your imagination and initiative, you can make a difference.”  This month’s Star is making a difference in her workplace with those two traits, plus an attitude and work ethic that endears her to those around – be they customers or coworkers.  We are pleased to announce Jessica Pierce, Loan Assistant in Whitehouse, as our December Star of the Month.

Joining the Austin Bank team in 2010 as a Teller at the Tyler Downtown office, Jessica moved to the Whitehouse Loan Assistant position in 2013.  With her experience, Jessica is quick to help coworkers with any task.  “She is designated as our loan assistant, but she is so much more than that.  Jessica will volunteer to help wherever there is a need and still make sure our loan customers receive the attention they deserve,” shares Kara Fulmer, Retail Office Manager, Whitehouse.  A perfectionist by nature, Jessica pays attention to the details, doing things right and providing excellent service for our loan customers.  “I have never worked with someone as efficient as Jessica,” states Maria Davenport, SVP/Retail Market Manager for Smith County.  “She takes care of things and gets them completed before I have time to think about what needs to be done.”

Proud to be a part of the Austin Bank family, Jessica willingly shares her experience and knowledge by serving as a Mentor and helping train new loan assistants.  In addition, she assisted with the transition of our Commercial Lenders to the Tyler Cumberland Park office, splitting her time between the two locations.  

Jessica lives in Tyler with her son, Bentley, and a newly adopted puppy.  She is a graduate of Troup High School and attended Tyler Junior College.  


“By the time a co-worker has figured out that a task needs to be done Jessica has already identified the task and completed it.  She is a step ahead of most folks and truly admired by our customers and her coworkers.  Thank you, Jessica, for all you do.”

David Bibby, VP/Commercial Lender, Tyler Cumberland Park

“Jessica is always willing to help where needed and treats our customers with great patience and respect.  She does it all with a smile and our customers think she is the best.”

Maria Davenport, SVP/Retail Market Manager, Smith County

“Jessica exemplifies all that Austin Bank stands for - high integrity, service excellence, humbleness and the true desire to be the best.  She provides a level of customer service and professionalism that we all should strive to duplicate . . . truly an Austin Bank Star!”

Russ Gideon, SEVP/Assistant Chief Lending Officer, Frankston



Employee Awards | Employees | Star of the Month

Comments (3) -

David Anders
David Anders
12/31/2014 9:37:43 AM #

Jessica is my star at Austin Bank as well. Always helpful and always has a smile! She is an asset to Austin Bank and to her customers! Thanks Jessica for your outstanding efforts each and every day and for making this Austin Bank customer grateful that Austin Bank is my bank of choice!


Kim Kersh
Kim Kersh
1/8/2015 3:43:54 PM #

Congratulations to Jessica!    She truly deserves this honor!  Everything said about her is so very true!  Jessica is so knowledgeable, so helpful and so friendly!  She has such a great attitude and made our experience at the bank a really smooth process.  Thank you Jessica!!   Smile  


Monét Brown
Monét Brown
1/14/2015 8:55:32 AM #

I agree that Jessica is a star!! Congratulations, Jessica, on receiving this honor and being recognized for what the customers already know. You always greet us with a smile and do whatever you can to help us. You are truly a jewel in Austin Bank's crown. I am one customer who is proud to know you!


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