COVID-19 (Coronavirus): A message to our customers

by Austin Bank 16. March 2020 19:33

At Austin Bank the well-being of our customers and employees is of utmost importance.  With the ongoing concerns about the Coronavirus, we continue to monitor the latest news and make every effort to ensure your banking needs are met during this time.

We are open and will continue to operate throughout this evolving situation.  We have taken preventative measures internally to protect our staff and customers who visit the Bank, and there are plans in place to ensure service continuity.

For those who may not wish to conduct business inside the Bank at this time, there are service alternatives available.

Drive-thru & ATM Service:

Deposits and cash withdrawals may always be made through the drive-thru.  In addition, our convenient ATMs have the ability to accept deposits and dispense cash.

Online and Mobile Banking:

Both business and consumer accounts are accessible via Austin Bank’s online banking platforms.  Customers may also access their accounts through the Austin Bank mobile app (available for consumers and businesses).  If you have not yet downloaded the app or enrolled in online banking, now may be a good time to do so.  The apps are available for both Android and Apple devices.

Through these tools you will be able to view accounts and transactions; check balances; pay bills; transfer funds between accounts; make loan payments; check and set up alerts; manage your debit cards and deposit checks (through the mobile app).


If you have any questions about how Austin Bank can service your banking needs during this time, please contact our Customer Care Center at 1-800-644-9275.


We encourage you to visit the Center for Disease Control’s website to review their recommendations on how we can all do our part to minimize the spread of the virus.


Please remember to remain vigilant against potential fraud or scams.  If Austin Bank reaches out to you, we will not ask for confidential information such as passwords, personal identification numbers (PIN), or three-digit card verification code (CVC).  See our website for additional details on how you can protect yourself from scams.


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