August 2019 - Star of the Month - Brenda Silva

by Austin Bank 15. August 2019 17:13

Our August Star has been a member of the Austin Bank family since 2000.  During her 19-year tenure, she has worked as a Teller, Teller Operations Supervisor and Customer Service Representative.  An incredible example of the Austin Bank values, please join us in congratulating Brenda Silva of our Grand Saline office on her selection as our August Star!

Currently serving as the Customer Service Representative in Grand Saline and as the CSR trainer for her region, Brenda has a vast amount of knowledge concerning both consumer and business accounts.  She is comfortable with complicated servicing situations, takes pride in her duties and goes the extra mile for customers to insure they receive the best service possible.  “Brenda does more than just meet our customers’ needs; she builds relationships and trust.  She cares and wants our customers to understand every benefit of their relationship with Austin Bank,” commented Paul Bullington, Retail Office Manager in Grand Saline.  She takes her role as trainer very seriously, communicating regularly with other CSRs in the region and striving to make her group the best in the Bank.  

Brenda, a consummate team player, regularly assists the Tellers, Retail Office Manager, Loan Assistants and Location President to make sure our customers are well served.  She translates for Hispanic customers needing help with loans, helps management stay on top of tasks . . . in addition to planning and creating decorations for the Bank’s quarterly campaigns.  Ramona Lovett, Teller Operations Supervisor in Grand Saline, shares “Regardless of how busy the office is, Brenda makes her customers a priority and does a fantastic job helping us meet our monthly goals.  She is also quick to lend a hand when her coworkers need help.  Austin Bank is lucky to have her!”

A native of Grand Saline, Brenda graduated Grand Saline High School before going on to graduate from Tyler Junior College and Letourneau University, also completing the American Bankers Association Certified Customer Service Representative program and Fred Pryor’s Supervisor’s Seminar on How to Supervise People.  She and her husband, Ciro, reside in Grand Saline and have five children.  Very active in her community, Brenda is a coach and Treasurer for the Mineola Soccer Association and has served as a Director and Former President of the Grand Saline Chamber of Commerce.  Spending time with her family is her very favorite thing to do.

“I am incredibly thankful for Brenda’s knowledge, expertise and care.  She is a valuable part of the team in Grand Saline and a key driver of our success as a branch.”

Paul Bullington, Retail Office Manager, Grand Saline

“Brenda is very driven and simply wants the best for the customers and the Bank.  She strives daily to exceed in every aspect of her job and is a great asset to the Grand Saline office and the North Rural Market.  We are very fortunate to have an employee with such great tenure and stability with Austin Bank.”

Kelly Tunnell, SVP/Retail Market Manager, Van

“Brenda brings a wealth of knowledge and experience to Austin Bank.  We are lucky to have her to serve our customers.”

Claudia Rogers, VP/Location President, Grand Saline

 

Tags:

Employee Awards | Employees | Star of the Month

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