August 2017 Star of the Month Shelley Cook

by Austin Bank 10. August 2017 14:53

Leaders who lead by example are mentors and role models, building business results through relationships and integrity.  This statement is an excellent summation of this month’s Star.  Her work ethic and willingness to serve others inspire those around her.  Please join us in congratulating Shelley Cook, Retail Office Manager in Garrison, on her selection as this month’s Star.

“Shelley is a true team player and leader of the Garrison office,” shares Pat Davis, SVP/Retail Market Manager for the Pineywoods Region.  “Many days she never sits at her desk.  She is behind the Teller line leading the team.”  Having joined Austin Bank in 2005 as a Teller (with five years of previous banking experience), Shelley worked her way to Customer Service Representative, and became the Retail Office Manager in Garrison in 2016.  With her wealth of experience, Shelley is competent in doing whatever needs to be done to take care of the customer’s needs.  “She is able and always willing to help the Garrison location in any area and does so with a beautiful smile!” says Francis Spruiell, SVP/Regional President, Nacogdoches.

Shelley and her husband, Robert, live in Garrison where they share seven children and four grandchildren.  They have a deep commitment to family and helping others, and love to spend time together and at the lake.  Shelley is a very giving person, always looking to help someone in need.  Several years ago, she was tested to be a bone marrow donor for a local resident in Garrison.  Though not a match, she was a match for another individual and served as a donor for them.

Shelley is a graduate of Garrison High School and has completed the Certified Customer Service Representative program.  She shares her knowledge and experience through the Bank’s Mentor program for new employees. 


“We are extremely fortunate to have Shelley as the Retail Office Manager in Garrison.  She is definitely a ‘hands on’ manager and takes pride in working alongside her staff.  It is not surprising that our Garrison office excels in all areas of operation.”

Linda Douglas, SEVP/Chief Retail Officer, Jacksonville

“Shelley is a dedicated employee who strives hard to make Austin Bank Garrison a pleasant and profitable location for both employees and customers.”

Andy Gardner, VP/Location President, Garrison

“Shelley has been an asset to Austin Bank since she began with us.  It is always a joy to see an employee grow into a leadership position and Shelley is the perfect example of how well that works!”

Francis Spruiell, SVP Regional President, Nacogdoches



Comments (1) -

Marian Blanton
Marian Blanton
8/14/2017 10:11:21 AM #



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