Choosing to personify the motto of Sallie J. Austin – “let a smile be your umbrella” – this month’s Star brings joy to everyone in her branch. She loves her job and ensures those around her know it, sharing her smile and positive attitude with coworkers and customers alike. This is just one of the many characteristics earning Brenda Marshall, Teller at Tyler South, the title of June Star of the Month.
Brenda came to work for the Bank in 2008 as a Floater Teller in the Jacksonville offices, having previously worked for a large corporate bank for 27 years. With experience as a proof operator, data processor, in central file information, head of customer service and teller supervisor, she sought a position in a smaller bank where she could work face-to-face with the customers. Brenda has developed a rapport with her customers, going the extra mile to make sure they leave the Bank satisfied. Cindy Cook, Retail Office Manager and one of Brenda’s previous supervisors, shares, “Brenda has great customer service and quite the customer following. Many customers have followed Brenda to Austin Bank.” Affectionately known as “Queen B”, Brenda is often the recipient of special treats and goodies from her customers.
A lifelong resident of Bullard, Brenda graduated Bullard High School and attended Tyler Junior College. She has one son, Adrian. A member of Mt. Neveton CME Church in Bullard, Brenda is involved as a member of the church choir and serves as a stewardess and usher. She enjoys shopping and watching true crime shows on the Investigation Discovery (ID) channel.
“Brenda helps out in all areas needed and never hesitates to stay until everything is done for the day. There are numerous customers that wait for Brenda to be available to handle their transaction, and I am blessed to have her on my team.”
Tamara Cox, AVP/Retail Office Manager, Tyler South
“Brenda is very well liked and trusted by her customers and coworkers. Her knowledge and experience on the retail side makes her a valuable team member for both the Tellers and CSRs. She always has a way to make you laugh and you are guaranteed to be taken care of with a smile and professionalism.”
Margaret Mullinnix, SVP/Retail Market Manager, Tyler Downtown
“Brenda is a team player and cares so much about her customers. She has the kind of personality that makes it hard not to talk and laugh with her. She is kind and dedicated.”
Christine Nguyen, Teller Operations Supervisor, Tyler South