As a front line employee, Tellers are the human face of the products and services the bank offers. The attitude they have towards their job, their level of professionalism or approach to customers sets the tone for the customer’s overall impression of the bank. Their work is an important part of customer satisfaction as well as retention and keeps account holders coming back to the local office. This month we are pleased to honor one of our many wonderful Tellers at the Bank on her selection as our February Star of the Month. Congratulations Berenice Torres, Teller in Rusk!
Berenice joined the Austin Bank team in 2016 as a part-time Teller, quickly moving into a full-time role. Shanna Oualline, Teller Operations Supervisor in Rusk, shares, “Berenice is a pleasure to work with. She is always willing to help. Berenice does not meet a stranger and she will go the extra mile to help a customer.” Ticking each box on the characteristics of a Star – positive attitude, loves their job, team player, dedicated – Berenice has earned the respect of her peers, and is truly someone they love to work alongside. She brings a joy to the workplace that is not often found, and enjoys helping others which is further evidenced in her role as back up to the Customer Service Representative. Always wanting to learn more and be a better asset for the Bank, Berenice seeks ways to grow professionally, approaching each new task head on.
Berenice and her husband, James, live in Rusk with their daughter, Esmeralda. She enjoys spending time with family and friends.
“Berenice always has a smile on her face and is ready to help anyone. She is always willing to learn new responsibilities and tackles every challenge with a positive upbeat attitude.”
Leslie Curtis, VP/Retail Office Manager, Rusk
“Berenice’s friendly smile and positive attitude maker her a pleasure to work with. She is always willing to step up and do what needs to be done to make sure our customers receive exceptional service.”
Misty Evans, SVP/Retail Market Manager, Frankston
“Berenice has a positive attitude every day. She is happy and helpful to everyone she meets. We are privileged to have her on our Austin Bank team.”
Larry Long, VP/Location President, Rusk