May 2015 - Star of the Month - Ramon Merkley

by Austin Bank 13. May 2015 15:33
The Service Standards of Austin Bank push the upper bounds of customer service expectations, and exceptional service is the expected, not the extraordinary. So, how do you surpass the expected exceptional service and impress your coworkers and customers alike? It involves surprising, and often delighting, customers and team members . . . causing them to return not only because you provide a good product, but because the value you bring to them goes far beyond. [More]

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April 2015 - Star of the Month - VarSherrie McMiller

by Austin Bank 15. April 2015 16:09
Excellent customer service skills coupled with a bright smile have garnered this month’s Star a customer following willing to travel a few extra miles to receive the level of care she provides. A shining example of the Austin Bank Service Non-Negotiables, VarSherrie McMiller, Teller Operations Supervisor at Tyler Med Center, proudly sets the bar for her fellow employees. We are happy to recognize her as our April Star of the Month. [More]

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March 2015 - Star of the Month - Jacqueline Valentine

by Austin Bank 10. March 2015 16:57
This month’s Star works in an area that often goes unnoticed. The mailing of statements each month to our customers is likely something that never crosses your mind – unless you are one involved in the process. Jacqueline Valentine, Bookkeeping Supervisor in Longview Greggton, oversees not only this large task, but also processes adjustments and researches information pertaining to the reconciliation of corresponding accounts. Her leadership and work ethic have garnered her spotlight as the March Star of the Month. [More]

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February 2015 - Star of the Month - Lisa Hubbard

by Austin Bank 11. February 2015 08:55
With more than 14 years of banking experience, this month’s Star is an essential part of operations in the Gilmer office. Praised for her exceptional customer service skills and positive attitude, she is considered a prized team player. Congratulations to our February Star of the Month – Lisa Hubbard, Teller Operations Supervisor. [More]

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January 2015 - Star of the Month - Chaela Whitley

by Austin Bank 14. January 2015 14:40
This month’s Star is a favorite amongst customers in the downtown Jacksonville office. Her smiling face and charming rapport are missed by “her customers” when she is out of the office, causing them to ask about her whereabouts. Chaela Whitley, Teller in Jacksonville Main, is the January 2015 Star of the Month. [More]

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December 2014 - Star of the Month - Jessica Pierce

by Austin Bank 12. December 2014 15:17
Samuel Dash once said, “When you believe in what you’re doing and use your imagination and initiative, you can make a difference.” This month’s Star is making a difference in her workplace with those two traits, plus an attitude and work ethic that endears her to those around – be they customers or coworkers. We are pleased to announce Jessica Pierce, Loan Assistant in Whitehouse, as our December Star of the Month. [More]

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November 2014 - Star of the Month - Brian Blankenship

by Austin Bank 13. November 2014 10:57
Dedication to his job, a wonderful attitude and attention to detail are just a few of the characteristics our November Star possesses. Though a quiet employee, his work ethic has garnered the attention of his team members. Congratulations to Brian Blankenship, Computer Support Specialist, Longview Greggton. [More]

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October 2014 - Star of the Month - Lindy Moosberg

by Austin Bank 15. October 2014 11:26
In three years at Austin Bank, this month’s Star has made a name for herself in the Rural Market as being “versatile” and “flexible”. These traits allow her to adjust to multiple office cultures and the various customer bases found there. Congratulations to our October Star - Lindy Moosberg, Floater Teller for the Rural Market. [More]

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September 2014 - Star of the Month - Brenda Williams

by Austin Bank 15. September 2014 10:50
Our September Star is an employee known to many throughout the offices for her training and help in the implementation of new programs. However, despite her 20 year tenure with the Bank, many may still be unfamiliar with her and the unique job she holds. At this time, please allow us to introduce Brenda Williams, SVP/Special Projects Manager, as our September Star of the Month. [More]

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August 2014 - Star of the Month - Jim Wallace

by Austin Bank 13. August 2014 09:09
With more than 37 years experience in the banking industry, this month’s Star practices the adage ‘good service is good business.’ His commitment to his customers, along with his willingness to help his fellow banker, earned him multiple nominations for this recognition. For that, we are proud to announce Jim Wallace, Commercial Lender in Longview Oak Forest, as our August Star of the Month. [More]

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