Personal Services | Business Services

Thank you for taking time to complete this brief survey.

How did you hear of Austin Bank? (Please check all that apply.)
  Current Customer
  Employee
  Friend, Relative
  Television
  Radio
  Billboard
  Other

Do any of the following bank with Austin Bank? (Please check all that apply.):
  Parents
  Grandparents
  Children
  Siblings
  Other Family Member(s)

Please tell us which location you use most often.
  

Do you bank only at Austin Bank?
  Yes
  No

If not, why do you bank elsewhere? (Please comment.)

What type of account(s) do you maintain at your bank? (Check all that apply.)
  Checking
  Annuities and other investments
  Savings
  Personal Loan
  Safe Deposit 		  Auto Loan
  Mortgage Loan
  Credit Line
  Business Loan
  Other

How often do you visit Austin Bank?
  Daily
  Weekly
  Monthly
  1-5 times per year

Do you find ease of entry and exit from your Austin Bank location?
  Yes
  No

On your most recent visit to Austin Bank, which area/department assisted you?
  

Which Austin Bank location did you last visit if different from location listed above?
  

Please tell us about your last Austin Bank visit. The representative was knowledgeable.
  Strongly Agree
  Somewhat Agree
  Neutral/No Opinion
  Somewhat Disagree
  Strongly Disagree

The representative provided accurate information.
  Strongly Agree
  Somewhat Agree
  Neutral/No Opinion
  Somewhat Disagree
  Strongly Disagree

The representative was professional.
  Strongly Agree
  Somewhat Agree
  Neutral/No Opinion
  Somewhat Disagree
  Strongly Disagree

The representative understood my problem.
  Strongly Agree
  Somewhat Agree
  Neutral/No Opinion
  Somewhat Disagree
  Strongly Disagree

I was assisted in a timely manner.
  Strongly Agree
  Somewhat Agree
  Neutral/No Opinion
  Somewhat Disagree
  Strongly Disagree

The representative suggested other products and/or services to meet my needs.
  Strongly Agree
  Somewhat Agree
  Neutral/No Opinion
  Somewhat Disagree
  Strongly Disagree

How long did you wait to receive service on your last visit to Austin Bank?
  No wait
  5-15 minutes
  15-30 minutes
  Over 30 minutes

How often do you use Austin Bank Online banking?
  Daily
  Weekly
  Monthly
  Rarely
  Never

Please rate Austin Bank Online Banking. Austin Bank Online banking is easy to navigate.
  Strongly Agree
  Somewhat Agree
  Neutral/No Opinion
  Somewhat Disagree
  Strongly Disagree

What is your favorite part of our website? (www.austinbank.com)

What changes or additions would you like to see to our website?

Any comments or suggestions to help us to improve our customer service?

Are there any additional comments that you would like to share with us?

What is your age? (optional)
  

Would you like a customer service representative to contact you regarding your responses to this survey?
  Yes
  No

How likely would you be to refer someone else to Austin Bank?
  Highly likely
  Somewhat likely
  Not sure
  Somewhat unlikely
  Would not refer someone to Austin Bank

If you would like a customer service representative to contact you, please provide your contact information below. (This information is not automatically collected.)

Thank you for completing this survey!

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