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Receive banking information via text messages with Austin Bank Mobile Text Banking - simple and easy.

Mobile Text Banking is simple and easy!

Austin Bank Text Banking Austin Bank Text Banking

Receive banking information via text messages. Set up online alerts to receive important information quickly.

With Text Banking you can:
  • Check Balances
  • View Activity
  • Locate ATMs and Branches
      Get Started with Austin Bank Mobile Text Banking Now!
How do I use Text Banking?
How to use Text Banking:

To View Account Balances:
  • Send "B", "BAL", "BALANCE", or "BALANCES" to the short code (96924) received when you enrolled and activated your mobile device.
  • A text message is returned displaying the balances for the accounts enrolled in Austin Bank Mobile.

To View Transaction History:
  • Send "STMT", "TRAN", or "HIST" plus the nickname you assigned to the account (example: HIST Checking) to the short code (96924) received when you enrolled and activated your mobile device.
  • A text message is returned displaying the transaction history for the account.
  • Reply to the transaction history text with the word "NEXT" or "MORE" to view the next group of transactions.
  • A text message is returned displaying the transaction history for the next group of transactions.
  • Repeat these steps to view the next group of transactions.

To Locate Austin Bank ATM locations:
  • Send "ATM" plus the Zip code, city, or state for the ATM to the short code (96924) received after activating your mobile device.
  • A text message is returned displaying the ATM location(s) for Austin Bank near the information you input.

To Locate Austin Bank Branch locations:
  • Send "BRANCH" plus the Zip code, city or state for the branch to the short code (96924) received after activating your mobile device. Example: (Branch 75701)
  • A text message is returned displaying the branch location(s) for Austin Bank near the information you input.

To Locate Austin Bank ATM and Branch locations:
  • Send "BOTH" plus the Zip code, city or state for the branch to the short code (96924) received after activating your mobile device.
  • A text message is returned displaying both the ATM and branch locations for Austin Bank near the information you input.

To Request Help:
  • Send "HELP" or "HLP" to the short code (96924) received after activating your mobile device.
  • A text message is returned displaying a list of acceptable keywords.
Requirements
Requirements:

To use Text Banking, your mobile device must send and receive text messages to and from a short code (96924). Most mobile devices are capable of sending and receiving text messages, so your phone is most likely compatible with Austin Bank Mobile.

NOTE: Some mobile service carriers charge for outgoing text messages and/or for each message sent and received.
Frequently Asked Questions
Frequently Asked Questions:

  1. Do I have to be enrolled in Online Banking to use Text Banking?
    Yes, you must enroll in Online Banking to use Text Banking. The same Access ID and password used with your online banking allows you access to the mobile banking applications.
  2. Are the keywords case-sensitive?
    No. Whether you type "BAL" or "bal", a response with your account balance information is sent to your mobile device.
  3. What should I do if I don't get a response to a request?
    Make sure you are sending text messages to the short code (96924). Check the keyword and any additional information required for the request, such as the account nickname.
  4. Why are my results sent as multiple messages?
    Text messages are limited to 160 characters. If your account information exceeds the character limit your account information is sent in multiple messages - no more than five at a time.
  5. I have text messaging enabled on my mobile device, why can't I receive text messages?
    Your mobile service carrier may be blocking short codes or you may have blocked short codes on your mobile device. Short codes must be enabled to use Austin MobileTM. Short codes are abbreviated phone numbers, usually five digits, used to send Austin MobileTM messages. Austin Bank's short code is 96924.

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