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Frequently Asked Questions:
- What is the difference between Online Banking and Mobile Banking?
Online banking typically gives you access to more functions than Mobile Banking. There are some functions that are only available online like changes to your online banking account (i.e. changing passwords, email addresses, security data, etc.), bill pay, scheduling of message events, creating scheduled transfers.
- Do I have to be enrolled in Online Banking to use Mobile Banking?
Yes. The Access ID and Password you establish in Online Banking is required to use Mobile Banking.
- Is Mobile Banking secure?
Yes. Austin Bank Mobile uses the same security protocol used by our Online Banking service.
- Is there a charge for Mobile Banking?
No. You may be charged for SMS text messages and Internet access depending on your carrier. Web access is needed to use Mobile Banking. Check with your service provider for details on your phone's capabilities and specific fees and charges.
- Is my personal or financial information stored on my phone?
No. Austin Bank Mobile does not save any files with personal or financial information on your mobile device. That information stays strictly within online banking. Some phones (e.g., BlackBerry, Android) have logo and branding files that are copied to the mobile device. Those files do not contain any personally identifiable information.
- Which accounts can I access using Austin Bank Mobile?
You can access any account you have set up in Online Banking. You select which accounts you want to access using Austin Bank Mobile during the enrollment process.
- Is Bill Pay available on the new Mobile Banking?
While Bill Pay is not currently available using the new mobile banking options, you can still access Bill Pay through your online banking account at www.austinbank.com. Plans are to add Bill Pay to mobile banking at a later date.
- How current is the account and transaction information?
When you view your account balance, you see the current available balance. When you view transaction history, you see the most recently posted transactions.
- Can I add more than one mobile phone?
Yes. You can enroll several mobile devices for Austin Bank Mobile. To add a new phone, complete the Austin Bank Mobile Enrollment section.
- What if my phone number changes?
If your mobile phone number changes, simply update your mobile phone number in Austin Bank Online Banking. To update the mobile phone number, complete the "Change Phone Number" section in the Mobile Banking Profile.
- What if my phone is lost or stolen?
If your mobile device is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone in Austin Bank Online Banking. To deactivate your mobile device, complete the "Deactivate or Stop Using a Mobile Device" section in the Mobile Banking Profile.
- Which phones can I use for Austin Bank Mobile?
Hundreds of models are supported including these major brands: iPhone, BlackBerry, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo, and Sony Ericsson. Phones on a number of different operating systems are supported including, but not limited to, Android, BlackBerry, iOS, Symbian, Windows Mobile, Linux, Palm webOS, and Maemo.
- Which mobile service carriers support Austin Bank Mobile?
Austin Bank Mobile works on all major mobile service carriers in the U.S.: AT&T, Sprint, T-Mobile®, U.S. Cellular® and Verizon Wireless. Austin Bank Mobile also works on a number of the smaller service carriers, including, but not limited to, Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless and Virgin Mobile USA.
- Can I use Austin Bank Mobile on my iPad or other tablet devices?
Not at this time but it is currently in the development stage for tablet applications. However, you can access your accounts using tablets by logging in to your online banking at www.austinbank.com.
- I have a prepaid plan; can I use Austin Bank Mobile?
Austin Bank Mobile works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. short codes. T-Mobile prepaid does not support short codes.
- Is Austin Bank Mobile available for businesses?
This current product is designed for consumers. There is an application for businesses being developed and we hope to have it available soon.
For further assistance in setting up Mobile Banking, call 1-800-644-9275
8:00 a.m. - 5:00 p.m. Monday through Thursday
8:00 a.m. - 5:30 p.m. Friday