Star of the Month - April 2014 - Maria Hernandez

by Austin Bank 8. April 2014 16:33

This month’s Star nomination form included the quote “to be successful in business, it takes all pieces working together as a team.”  The leadership in our Emory office counts themselves as privileged to have this month’s Star on their team.  We are proud to announce Maria Hernandez, Customer Service Representative, as Star of the Month for April.

 

Maria has been a Bank employee for almost seven years, beginning her career as a Teller before a promotion to CSR in 2008.  In 2013, she earned her certification as a Certified Customer Service Representative through the ABA Institute of Certified Bankers.  Maria is a team player, very committed to her job, and helps with any task that is asked of her.  “She has been a tremendous help to me since I came to Emory,” states John Mebane, VP/Location President, Emory.  “She is always ready to help with whatever is needed.”  John continued to share that while his loan assistant is his ‘right hand’, Maria has been his ‘left’.  He says, “She keeps me lined out on a lot of the operations items as well as assisting with my Spanish speaking customers.”

 

You will find Maria at the front desk as you enter the Emory office with her beautiful smile and a warm greeting.  Emory is currently 5th bank wide in account openings and Maria has opened a majority of those accounts.  The office also recently received a very good rating on their compliance audit, and Margie Allen, Retail Office Manager, says “Maria had a tremendous role in making that happen.”  Not only well respected by her co-workers, the customers of Emory love and trust Maria, even waiting until she returns to the office from lunch to have her handle their business.

 

Family is very important to Maria.  She is very devoted to her parents, brothers and sisters. Maria and her husband, Rafael, live in Sulphur Springs and have a one year old son, Nicholas.  They are members of St. James Catholic Church.  Maria loves to shop, and travels to Dallas on the weekends with Rafael to shop, watch movies and spend time together. 

 

“There is not one incident that can begin to reveal the value that Maria is to Austin Bank.  She goes above and beyond what is required of her and helps with all departments at the Emory location.  It is a privilege to work with her, and she is a blessing to the Bank.”

 

Margie Allen, Retail Office Manager, Emory

 

“Maria is a true gem for the Emory office.  She displays initiative and enthusiasm during her every day duties as well as consistent, positive interaction with customers and her peers.  Her dedication and willingness to learn are great attributes, and I am proud to have Maria on my team in the Rural Market.”

 

Kelly Tunnell, Retail Market Manager, Rural Market

 

 

Tags: , ,

Employee Awards | Employees | Star of the Month

Comments (8) -

NANCY FENTER
NANCY FENTER
4/9/2014 8:31:14 AM #

The home page lists Maria as "Ortega", but the story page on her lists her as Hernandez. Just wonderin'.

Reply

Austin Bank
Austin Bank
4/11/2014 9:43:45 AM #

Yes, that was an error on our part.  Maria recently married, and Ortega was her previous name.  The correction has been made.

Reply

Diana Wolfe
Diana Wolfe
4/9/2014 4:04:55 PM #

Maria is a wonderful individual.  When my purse was stolen Maria handled everything for me and calmed all my fears.

Thank you Maria and you are a Star of the Month.  Always willing to help customers with a smile.

Reply

John Ellsworth
John Ellsworth
4/12/2014 3:11:20 PM #

Congrats Maria

Reply

Dawn Priebe
Dawn Priebe
4/18/2014 5:51:13 PM #

She is always friendly and helpful. . Having a safety deposit box only at the bank and seeing she was so nice, we decided to open a checking account with her because we knew she would always take care of us...

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Diana Gaston
Diana Gaston
4/24/2014 7:58:29 AM #

Good Job Maria  You deserve every single praise.  

Reply

Mayra Colunga
Mayra Colunga
4/24/2014 11:20:03 PM #

I met Maria three years ago, when I went to open an account at Austin Bank in Emory, TX.
She was very nice and helpful, and since then We have hold a  very beautiful frienship.
I want to thank her for all her help.
She is the best employee, mother, sister, daughter, wife and an great friend. Congratulations!!

Reply

Jacquelyn Sadler
Jacquelyn Sadler
4/28/2014 8:49:27 PM #

Maria is a wonderful asset to the Austin Bank Emory location.  She always has a hello and welcoming smile. Congratulations on your recognition by your peers.

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