December 2015 - Star of the Month - Dee Dee Lang

by Austin Bank 9. December 2015 09:52
Our December Star is one who wants little recognition or praise, yet is deserving of both. A seventeen year veteran, she began with First State Bank of Frankston as a Teller and Customer Service Representative in the Noonday office. Since that time, she has filled many positions within the Bank. Her vast knowledge of Bank processes makes her a trusted source of information for fellow employees. Congratulations, Dee Dee Lang, VP/Assistant Internal Auditor in Frankston, on your selection as the December Star of the Month. [More]

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November 2015 - Star of the Month - Teressa Karns

by Austin Bank 10. November 2015 16:07
A busy mother of two energetic boys, this month’s Star has plenty of experience keeping things under control. Joining the Bank in 2011 as a Teller Operations Supervisor before moving to work as a Loan Assistant in 2012, she has the knowledge and understanding to tackle problems head on. Please join us in congratulating Teressa Karns, Retail Office Manager in Nacogdoches, on her selection as our November Star of the Month. [More]

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Star of the Month - October 2015 - Cory Wishert

by Austin Bank 15. October 2015 11:19
This month’s Star is someone many of you may have spoken with over the course of the last few years. As a Computer Support Specialist working on the Help Desk, he is often a reassuring voice and problem solver when team members encounter technology issues. For his commitment to serving his fellow employees and optimistic attitude, we are proud to congratulate Cory Wishert on his selection as the October Star of the Month. [More]

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September 2015 - Star of the Month -- Casey Nix

by Austin Bank 10. September 2015 09:11
This month’s Star joined the Austin Bank team with the acquisition of City National Bank in 2008. She is a tremendous asset to the Bank and her team members in Kilgore possessing more than 14 years of banking experience with new accounts, loan file maintenance and audits on several banking systems including vault audits, key box audits and safe deposit box audits. It is our pleasure to announce Casey Nix, Customer Service Representative, as our September Star of the Month. [More]

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August 2015 - Star of the Month - Shawn Eyre

by Austin Bank 13. August 2015 08:28
Reading through the list of characteristics for an Austin Bank Star, this month’s recipient can place a check mark beside each. High standards of ethics and morals, a positive attitude, pride in a job well done, teamwork and community involvement have earned him the nomination by his peers. For these reasons, we proudly announce Shawn Eyre, Vice President/Commercial Lender, as our August Star of the Month. [More]

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Employee Awards | Employees | Star of the Month

July 2015 - Star of the Month - Angela Guillen

by Austin Bank 14. July 2015 16:50
“Thank you so much for your prompt and courteous response. Kudos to you,” shares a satisfied customer. She continues, “As a new Austin Bank customer . . . I’m impressed with every interaction I’ve had thus far. I think I made the right choice in who I should bank with.” Eliciting this kind of praise from a customer is a prime example of the level of customer service expected from Bank employees on a daily basis, and a wonderful testament to the enthusiasm and commitment of this month’s Star. Her phenomenal work ethic and dedication to excellence in all she does are just a few of the attributes earning her the Star nomination. We are excited to share that Angela Guillen, Telephone Customer Service Representative in Longview Greggton, is our July Star of the Month. [More]

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June 2015 - Star of the Month - April Laughlin

by Austin Bank 10. June 2015 09:41
The June Star caught the attention of her peers and earned her nomination by displaying dedication to the customers and employees of the Gladewater office. Deriving satisfaction from the value of her work, not the volume of praise received, she works hard, making a significant contribution to day-to-day procedures. For this reason, we are proud to announce April Laughlin, Customer Service Representative, as our June Star of the Month. [More]

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Employee Awards | Employees | Star of the Month

May 2015 - Star of the Month - Ramon Merkley

by Austin Bank 13. May 2015 15:33
The Service Standards of Austin Bank push the upper bounds of customer service expectations, and exceptional service is the expected, not the extraordinary. So, how do you surpass the expected exceptional service and impress your coworkers and customers alike? It involves surprising, and often delighting, customers and team members . . . causing them to return not only because you provide a good product, but because the value you bring to them goes far beyond. [More]

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Employee Awards | Employees | Star of the Month

April 2015 - Star of the Month - VarSherrie McMiller

by Austin Bank 15. April 2015 16:09
Excellent customer service skills coupled with a bright smile have garnered this month’s Star a customer following willing to travel a few extra miles to receive the level of care she provides. A shining example of the Austin Bank Service Non-Negotiables, VarSherrie McMiller, Teller Operations Supervisor at Tyler Med Center, proudly sets the bar for her fellow employees. We are happy to recognize her as our April Star of the Month. [More]

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Employee Awards | Employees | Star of the Month

March 2015 - Star of the Month - Jacqueline Valentine

by Austin Bank 10. March 2015 16:57
This month’s Star works in an area that often goes unnoticed. The mailing of statements each month to our customers is likely something that never crosses your mind – unless you are one involved in the process. Jacqueline Valentine, Bookkeeping Supervisor in Longview Greggton, oversees not only this large task, but also processes adjustments and researches information pertaining to the reconciliation of corresponding accounts. Her leadership and work ethic have garnered her spotlight as the March Star of the Month. [More]

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Employee Awards | Employees | Star of the Month

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