Star of the Month - June 2016 - Dalia Ramirez

by Austin Bank 15. June 2016 14:16
There are often employees in an organization who go without notice - not because of poor qualities, but often because they keep their head down and take care of their responsibilities without pretense. This month’s Star fits that description . . . working hard and continually learning new things. Please join in congratulating Dalia Ramirez, Loan Assistant at Tyler Med Center, on her selection as the June Star of the Month. [More]

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April 2015 - Star of the Month - Tara Hughes

by Austin Bank 13. April 2016 08:42
When you receive comments that echo each other it is safe to assume the person they are speaking of exhibits these qualities throughout each aspect of their life, not just in particular circumstances. Such is the case for this month’s Star. A “customer favorite” with a following from previous offices and “a true team player” are just a few of the repeated phrases mentioned when asked to describe Tara Hughes, Loan Assistant at Longview Loop. For these reasons, we are proud to announce Tara as the April Star of the Month. [More]

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Star of the Month - March 2016 - Crystal Redd

by Austin Bank 10. March 2016 10:52
This month’s Star of the Month is a Floater Teller who really stepped up and played a vital role in the Jacksonville market this past summer. Already a customer favorite due to her desire to help, she has cemented her role as a co-worker favorite through her willingness to do whatever is necessary to insure operations run smoothly. Please join us in congratulating Crystal Redd, Floater Teller for Cherokee County Region, on her selection as Star of the Month for March 2016. [More]

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December 2015 - Star of the Month - Dee Dee Lang

by Austin Bank 9. December 2015 09:52
Our December Star is one who wants little recognition or praise, yet is deserving of both. A seventeen year veteran, she began with First State Bank of Frankston as a Teller and Customer Service Representative in the Noonday office. Since that time, she has filled many positions within the Bank. Her vast knowledge of Bank processes makes her a trusted source of information for fellow employees. Congratulations, Dee Dee Lang, VP/Assistant Internal Auditor in Frankston, on your selection as the December Star of the Month. [More]

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November 2015 - Star of the Month - Teressa Karns

by Austin Bank 10. November 2015 16:07
A busy mother of two energetic boys, this month’s Star has plenty of experience keeping things under control. Joining the Bank in 2011 as a Teller Operations Supervisor before moving to work as a Loan Assistant in 2012, she has the knowledge and understanding to tackle problems head on. Please join us in congratulating Teressa Karns, Retail Office Manager in Nacogdoches, on her selection as our November Star of the Month. [More]

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Star of the Month - October 2015 - Cory Wishert

by Austin Bank 15. October 2015 11:19
This month’s Star is someone many of you may have spoken with over the course of the last few years. As a Computer Support Specialist working on the Help Desk, he is often a reassuring voice and problem solver when team members encounter technology issues. For his commitment to serving his fellow employees and optimistic attitude, we are proud to congratulate Cory Wishert on his selection as the October Star of the Month. [More]

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August 2015 - Star of the Month - Shawn Eyre

by Austin Bank 13. August 2015 08:28
Reading through the list of characteristics for an Austin Bank Star, this month’s recipient can place a check mark beside each. High standards of ethics and morals, a positive attitude, pride in a job well done, teamwork and community involvement have earned him the nomination by his peers. For these reasons, we proudly announce Shawn Eyre, Vice President/Commercial Lender, as our August Star of the Month. [More]

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July 2015 - Star of the Month - Angela Guillen

by Austin Bank 14. July 2015 16:50
“Thank you so much for your prompt and courteous response. Kudos to you,” shares a satisfied customer. She continues, “As a new Austin Bank customer . . . I’m impressed with every interaction I’ve had thus far. I think I made the right choice in who I should bank with.” Eliciting this kind of praise from a customer is a prime example of the level of customer service expected from Bank employees on a daily basis, and a wonderful testament to the enthusiasm and commitment of this month’s Star. Her phenomenal work ethic and dedication to excellence in all she does are just a few of the attributes earning her the Star nomination. We are excited to share that Angela Guillen, Telephone Customer Service Representative in Longview Greggton, is our July Star of the Month. [More]

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June 2015 - Star of the Month - April Laughlin

by Austin Bank 10. June 2015 09:41
The June Star caught the attention of her peers and earned her nomination by displaying dedication to the customers and employees of the Gladewater office. Deriving satisfaction from the value of her work, not the volume of praise received, she works hard, making a significant contribution to day-to-day procedures. For this reason, we are proud to announce April Laughlin, Customer Service Representative, as our June Star of the Month. [More]

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May 2015 - Star of the Month - Ramon Merkley

by Austin Bank 13. May 2015 15:33
The Service Standards of Austin Bank push the upper bounds of customer service expectations, and exceptional service is the expected, not the extraordinary. So, how do you surpass the expected exceptional service and impress your coworkers and customers alike? It involves surprising, and often delighting, customers and team members . . . causing them to return not only because you provide a good product, but because the value you bring to them goes far beyond. [More]

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